Frequently asked questions

What exactly is Gentle Ping?

A buddy named Ping that lives as a contact in your chat. It helps with focus & follow-through, fitness, everyday nutrition — and more, through short, well-timed messages instead of another app. (Ping isn't a person — it's software with good manners.)

How do I start?

Join the waitlist. We invite people in small batches; when it’s your turn, you’ll connect your chat, say hi, and Ping takes it from there. No account, no password, no download.

Do I need to install anything?

No. Ping appears in the messaging app you already use every day. That's the whole point — the best habit tool is the one you can't forget to check.

Can Ping help with several things at once?

Yes — it's one buddy that switches style as your day needs. Morning run check-in, afternoon work session, dinner logging: same conversation, same contact.

What's the memory timeline?

As you talk, Ping quietly builds a timeline of your days — runs, finished tasks, meals, small wins. You never re-explain yourself, and you can look back to see real progress. You can ask it to forget anything.

Will it nag me?

No. Check-ins are ones you asked for, timed to your day, and easy to dial down. If you miss a day, you get kindness, not a guilt trip.

Is this therapy or medical advice?

No. Gentle Ping is a wellbeing tool, not a healthcare provider — it doesn’t diagnose or treat anything. For health decisions, talk to a qualified professional. Details in our Terms.

How does pricing work?

One credit per message you send — that’s it. Ping’s replies are free, even when there are several. You start with 200 free credits that never expire, and there’s no subscription. Full details on the Pricing page.

How do I check my balance or top up?

Just ask Ping — balance checks are free. During early access, top-ups are handled personally by our team; card payments are coming.

Who can see my conversations?

You, and the technology partners that make Ping work — nothing else. We never sell your data or use it for ads. The full picture is in our Privacy policy.

Can I leave and take my data with me?

Anytime. Ask for an export, or ask us to delete everything — conversations, timeline, identity. Stopping is as easy as not messaging.